Client Services Representative

Key Responsibilities

• Greet clients and pets with warmth, empathy, and professionalism.
• Guide clients through the check-in/check-out process, ensuring clarity, comfort, and compassion.
• Communicate treatment plans, follow-up instructions, and preventive care recommendations in an educational and approachable way.
• Manage appointment scheduling to balance patient needs and hospital flow.
• Proactively support the medical team by anticipating client needs and ensuring timely communication.
• Process payments accurately, providing transparent explanations of charges.
• Maintain client records with attention to detail, ensuring honesty and accuracy in documentation.
• Aid in product knowledge and sales, recommending options that genuinely serve the pet’s best interest.
• Maintain a clean, welcoming reception area that reflects the happiness and professionalism of our hospital.
• Maintain calmness and dependability during emergencies, supporting clients and staff through urgent situations.

Core Values in Action

• Dependability: Be a reliable point of contact for both clients and teammates. Follow through on commitments and help create stability within the hospital.
• Relationships: Build trust and long-term connections with clients while fostering teamwork and respect with colleagues.
• Happiness: Contribute to a positive, uplifting atmosphere that supports client satisfaction and team morale.
• Honesty: Communicate with transparency and integrity in all interactions—whether financial, medical, or interpersonal.
• Empathy: Approach each client and situation with compassion, understanding both the emotional and practical aspects of pet care.
• Education: Provide guidance to clients on their pets’ health and share knowledge with colleagues to promote growth and excellence.

Skills & Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Prior client service experience (veterinary or medical preferred but not required).
• Strong communication skills, demonstrating empathy, honesty, and professionalism.
• Ability to multitask, stay organized, and maintain attention to detail.
• Comfort with computers; experience with AVImark is a plus.
• Passion for animals and dedication to their well-being.
• Ability to work collaboratively in a team environment.

The Ideal Candidate

• Thrives in a fast-paced, team-oriented environment.
• Demonstrates patience, empathy, and emotional intelligence when supporting clients through both routine visits and stressful situations.
• Embraces honesty and dependability, ensuring clients and team members can always count on them.
• Finds joy in helping others and brings positive energy to the workplace.
• Values continuous learning, seeks feedback, and is eager to grow both personally and professionally.