Client Services Representative

About the role

At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference. We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies. As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people. Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you. The Client Services Representative provides customer support by problem solving, troubleshooting, and responding to external or internal user requests via phone, chat, or email. This is an on‑site position located in Mt. Laurel, NJ.

Responsibilities

• Answering incoming calls, emails or messages from clients
• Providing prompt, professional and accurate responses to inquiries
• Educating clients on company offerings
• Investigating and troubleshooting client problems, concerns or complaints
• Maintaining accurate client records and databases
• Providing product or service information when applicable
• Collaborating with internal teams (account management, IT, operations) to address client needs and coordinate service
• Maintaining an up‑to‑date knowledge base of product information and company policies
• Meeting individual and team performance targets related to client satisfaction and retention
• Providing exceptional customer service through active listening, empathy, and going the extra mile
• Identifying when to escalate client issues to the appropriate internal staff member

Requirements

• High school diploma or equivalent
• Ability to work in an inbound/outbound call center environment
• Strong time management and organizational skills
• Proficiency in MS Office Suite
• Excellent written, verbal and telephonic communication skills
• Detail‑oriented and able to manage multiple tasks or projects

Benefits

• Comprehensive suite of benefits
• Environmentally friendly workplace
• Flexible scheduling
• Medical, dental and vision coverage with spouse/family options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program / internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program

Pay

$18 per hour

Schedule

Shift: 11 am – 7 pm, Monday‑Friday (on‑site in Mt. Laurel, NJ)