Client Services Representative

About the Role

The Client Services Representative acts as the first point of contact for clients at the DVIS headquarters and provides front‑desk administrative and clerical support duties. The organization’s philosophy is that all people have the right to live without fear, abuse, oppression, and violence, and its advocacy programs aim to empower individuals experiencing violence or abuse through support, information, and encouragement.

Responsibilities

• Maintain a high level of professional customer service with clients and visitors at the front desk.
• Answer incoming calls and greet visitors; screen and route them to the appropriate internal party or outside agency.
• Schedule counseling appointments for clinical staff and interns.
• Check clients in for appointments and maintain the client wait list, referrals, and documentation.
• Input, update, and maintain files and computer records.
• Maintain and document DHS referrals received through e‑Intervention and Outlook; print and provide referrals to assigned clinical staff.
• Perform check‑in duties such as receiving money and providing receipts.
• Assist clinical staff and other departments with file maintenance and provide general clerical support.
• Perform mail routing functions.
• Research client/case information in the OSCN website.
• Route incoming supplies and donations.
• Reflect and understand how identities could give advantages or disadvantages in the workplace, building awareness and compassion to create an equitable and inclusive environment.
• Ensure clients and employees feel embraced, respected, valued, engaged, connected to the community, and safe from abuse and harassment.

Requirements

• Education: Completion of high school degree or equivalent required, or any equivalent combination of education and/or experience.
• Experience: At least 1 year of experience working in a fast‑paced front‑office setting (nonprofit experience preferred) or an equivalent combination of experience, lived experience, and/or special skills.
• Ability to communicate effectively in English (Spanish preferred), both in person and in writing.
• Knowledge of or experience with social‑justice issues, specifically intimate partner and gender‑based violence, post‑traumatic stress, rape trauma, and racial, class, gender, and sexual orientation issues (strongly preferred).
• Basic computer skills, including Microsoft Office Suite (database experience preferred).
• Strong organizational, written and oral communication skills, attention to detail, and ability to prioritize work and tasks.
• Adaptability to meet deadlines in a fast‑paced, multi‑tasked, changing environment and ability to work as part of a team.
• Commitment to embracing, supporting, and integrating DVIS’ philosophies of diversity, inclusion, equity, and anti‑racism.

Schedule

Monday through Friday, 8:30 am to 5:00 pm, with occasional evenings.

Licenses/Certifications

Current CPR and First Aid certification preferred.