Client Services Representative

Position Details

Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services.

Responsibilities

• Respond to phone calls
• Receive and direct clients
• Data entry, retrieval and organization
• Cook up and coordinate workflows across programs

Requirements

• Deliver high-quality customer service and apply creative problem-solving skills to address and resolve issues effectively
• Prior experience in a behavioral health and/or medical office setting
• Advanced technical skills, including proficiency in Microsoft Office
• Minimum of one year of Excel experience, including data tracking and basic analysis
• Experience with data analysis and reporting
• Ability to provide technical support and assistance to staff
• Strong project management skills to support planning, coordination, and timely goal completion
• Working knowledge of electronic health record (EHR) systems
• Proven ability to work effectively and efficiently across multiple programs
• Demonstrated experience working with culturally diverse populations
• Bilingual (Spanish/English) preferred
• Minimum of one year of administrative experience in a professional office environment

Benefits

• Market-driven and equitable salary practices
• Robust health insurance options
• 401k match
• Well-being focused: 11 paid holidays (including floating holidays for times important to you)
• 3 weeks’ vacation upon hire plus separate paid sick time
• Supportive and fulfilling culture
• Equity and inclusion focused affinity and work groups