Client Services Representative

About the role

Houston Cat Hospital cultivates a collaborative, authentic, and compassionate culture and is seeking a Client Service Representative to join our fast-paced clinic and team. Every member of our team contributes toward an important mission and vision, making a difference in the lives of pets and their people. At Houston Cat Hospital, YOU MATTER!

Responsibilities

• Answer client’s inquiries about basic animal care questions and routine procedures.
• Guide clients to make appropriate decisions regarding optimum pet care.
• Admit patients and handle medical records entries accurately.
• Prepare health certificates, euthanasia and after care paperwork and discuss with client.
• Handle client/patient transfers with ease.
• Prepare client invoices for services performed.
• Accurately handle payment transactions and balance the drawer at the end of their shift.
• Accurately and empathetically communicate estimates/treatment plans to clients.
• Bond with clients during interactions.
• Create a comfortable environment for clients.
• Receive and relay telephone, fax, and email messages accurately and promptly.
• Answer telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Enter and update client and patient information into practice computer software.
• Show good computer skills and show accuracy in inputting details.
• Maintain positive, cooperative relationships with other employees.
• Display tact and respect with team members even when busy or hectic.
• Express empathy toward distressed or grieving clients.
• Conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
• Deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
• Greet clients with poise and natural effort.
• Outline costs and fees in a positive light while supporting hospital payment policies.
• Turn future clients (phone-shoppers) into clients through relationship building and bonding.
• Easily remember clients and patients names and use them.
• Handle client correspondence including email and follow up calls.
• Maintain a professional/welcoming appearance in the front office through cleaning and organization.
• Stock and organize the coffee station.
• Offer proper upkeep for and troubleshoot office equipment including pc’s, telephones and copier.
• Accurately document conversations with clients in the medical record.
• Correctly attach records from referring veterinarians to the patient file.
• Work almost constantly in the presence of other staff members and clients.
• Understand and carry out oral and written directions.

Requirements

• High school diploma or equivalent
• 1+ year minimum experience at a veterinary hospital
• 2+ years customer service experience
• Excellent communication skills
• Bilingual (Spanish) is preferred
• Enjoy working in a fast paced environment where you'll need multi-task skills
• Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as texting and email

Qualifications

• High school diploma or equivalent
• 1+ year minimum experience at a veterinary hospital
• 2+ years customer service experience
• Excellent communication skills
• Bilingual (Spanish) is preferred
• Enjoy working in a fast paced environment where you'll need multi-task skills
• Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as texting and email

Skills

• Veterinary Knowledge / Client Education
• Admitting / Discharging Patients/ Cash Handling
• Hospitality
• Computer Knowledge / Telephone Skills
• Personal Conduct/Attitude/Teamwork
• Client Communication
• Facility Maintenance
• Record keeping/Filing
• Organization/Time Management

Benefits

Not specified

Pay

Not specified

Schedule

Full-time, must be available to work Saturdays and holidays if the clinic is open.