Client Services & Operations Specialist

Leader Bank is a fast-growing community bank and mortgage lender founded in 2002. Starting with one branch, $6.5 million in assets, and 7 team members, the bank has grown to $4.5 billion in assets, over 400 team members, 7 branch offices, and annual mortgage originations exceeding $2 billion. The bank’s mission is to obsess over clients, make them feel valued, and build long-term relationships through continuous product and process enhancements. Team members enjoy competitive compensation, benefits, work-life balance, and a diverse, inclusive environment.

About the role

We are seeking a highly motivated Client Services & Operations Specialist to support business banking clients, Relationship Managers, and internal operations teams. This role is ideal for someone who enjoys direct client interaction while ensuring accurate operational execution, reporting, reconciliation, account maintenance, and continuous improvement. The successful candidate will serve as a dependable point of contact for client inquiries, coordinate onboarding and service requests, support back-office account activities, and contribute to process improvements that enhance client experience and operational efficiency.

Responsibilities

• Client Service & Relationship Support
  • Serve as a primary point of contact for clients and end users via phone, email, and digital channels.
  • Respond to client inquiries related to banking products, accounts, transactions, reporting, and service requests.
  • Support Relationship Managers with portfolio servicing, client follow-up, documentation requests, and issue resolution.
  • Assist with client onboarding by coordinating documentation collection, account setup requirements, and implementation follow-through.
  • Provide clear, professional communication to clients and internal partners, maintaining ownership through resolution.
  • Escalate complex issues appropriately while ensuring clients receive timely updates and a positive service experience.
• Operations & Account Administration
  • Perform back-office account opening, account maintenance, entitlement updates, and related operational support tasks.
  • Complete daily, weekly, and monthly reconciliations accurately and within established deadlines.
  • Maintain accurate client, account, and transaction data across applicable systems.
  • Monitor exception reports, resolve discrepancies, and support operational controls.
  • Prepare and maintain documentation for audits, compliance reviews, and internal quality checks.
  • Manage multiple deadlines and work queues while balancing client-facing and operational priorities.
• Reporting, Analysis & Process Improvement
  • Generate, review, and analyze reports using Excel, SQL, or other reporting tools as needed.
  • Identify trends, recurring issues, and opportunities to improve workflows, service delivery, and data accuracy.
  • Support product enhancements and system changes by sharing client and operational insights.
  • Contribute to automation and efficiency initiatives that reduce manual work, improve controls, and enhance the client journey.
  • Collaborate cross-functionally with Operations, Product, Technology, Compliance, Treasury, and Relationship Management teams.

Requirements

• Two or more years of experience in banking operations, client service, deposit operations, treasury support, business banking, or a related financial services role.
• Strong client service orientation with the ability to communicate professionally and resolve issues effectively.
• High attention to detail and commitment to accuracy, quality, and follow-through.
• Ability to manage competing priorities, deadlines, and service requests in a fast-paced environment.
• Proficiency with Microsoft Office, especially Excel.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with business banking.
• Experience with reporting, reconciliations, data analysis, or SQL.
• Familiarity with banking compliance, audit preparation, documentation standards, and operational controls.
• Experience supporting process improvement, workflow automation, or system enhancement initiatives.

Benefits

• 401k plan with corporate match.
• Medical and dental insurance.
• Team member wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays and paid time off/vacation.

Pay

The base salary range for this position is $70,000.00 to $75,000.00. Actual salaries may vary based on factors such as location, experience, and performance. The range is one component of Leader Bank’s total compensation package, which may also include annual bonuses, commissions, short- and long-term incentives, and program-specific awards.