Client Service & Operations Specialist

Responsibilities

• Serve as a primary point of contact for clients, providing responsive and professional service by phone, email, and in person.
• Prepare, process, submit, and follow up on investment and account paperwork from initiation through completion.
• Coordinate account maintenance, cashiering requests, transfers, and other ongoing client service needs.
• Maintain accurate client and financial planning information within firm systems.
• Schedule appointments and coordinate client meetings.
• Assist advisors during client meetings and follow up on action items as needed.
• Prepare client correspondence and proactively communicate regarding outstanding requests.
• Maintain accurate electronic client files and documentation in accordance with firm and regulatory requirements.
• Support client appreciation events, seminars, marketing initiatives, and referral activities.
• Help develop, document, and improve office workflows and operational processes.
• Identify opportunities to improve efficiency and enhance the overall client experience.
• Collaborate closely with advisors and other team members to ensure seamless service delivery.
• Handle sensitive client information with a high degree of confidentiality and discretion.
• Assist with special projects and other responsibilities assigned by the CEO.

Requirements

• 5+ years in wealth management and financial advisory experience
• Want a long-term career in wealth management and financial planning
• Series 6, as well as Ohio Life & Health License (Series 6 is most important. They can obtain their Life & Health after they start.)
• Strong character and meshes well with their culture
• Integrity, professionalism, compassion, accountability and exceptional client service
• Someone who understands "white-glove service"
• Someone who provides high service to all clients, NOT transactional
• Bachelor's Degree - Finance, Accounting, Business

Skills

• Series 7 (nice-to-have)