Client Services Operations Associate.

Position Details

The Tuck School is seeking a highly motivated Client Services Operations Associate to join our team in a full-time summer temporary role through August 2026.

Position Purpose

The Client Services Operations Associate provides essential entry-level support for both the Client Technology Consulting (CTC) and AV Services teams, meeting the diverse needs of Tuck’s community. This role supports classroom technology, events, and provides general IT assistance, focusing on tasks that enhance operational capacity. The position is client-focused, flexible, and responsive to community needs, with a schedule that adjusts to demand, including some evening and weekend shifts.

Required Qualifications

• High school diploma with 1-2 years of related work experience or an equivalent combination of education and experience.
• Demonstrated ability to deliver client-focused service and manage client expectations.
• Basic understanding of AV and IT support concepts, with enthusiasm for learning.
• Able to collaborate effectively with team members and adapt to shifting priorities.
• Physical ability to handle tasks, including moving equipment.
• Ability to work evenings and weekends as needed.

Preferred Qualifications

• Associate’s degree and at least 2 years of relevant work experience, or an equivalent combination of education and experience.
• Experience working in an Academic environment.
• Experience using IT service management software.
• Relevant certifications such as CTS, CompTIA, HDI, etc.

Key Accountabilities

• Operational Support – 75%
• Delivers outstanding service by answering calls, triaging incidents, and providing on-site support across Tuck through the campuses primary service point (Help Desk).
• Safeguards classroom technologies and campus events, ensuring operational readiness for scheduled sessions and activities.
• Troubleshoots and resolves basic issues for Tuck-issued computers, AV systems, and applications, escalating complex problems when necessary.
• Records incidents, solutions, and best practices, contributing to Tuck IT’s knowledge base.
• Project Assistance and Collaboration – 15%
• Assists in the testing, development, and implementation of Tuck IT projects—including both CTC and AV-related initiatives—while maintaining availability at the primary service point.
• Works with CTC and AV teams to streamline support processes and improve service quality.
• Training and Development – 10%
• Pursues training to develop foundational knowledge in AV systems, Technology Support, and Customer Service best practices.
• Creates and maintains knowledge articles to assist in developing the team’s overall expertise and improve service delivery.

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. Performs other duties as assigned.