Client Services Officer

About the role

Provides advanced secretarial, administrative and operational support for the relationship management team. Assists with managing the day-to-day operations in the region. Performs a wide range of duties, which includes word processing, maintaining files, ordering supplies. Prepares data and conducts analysis on account holders and account information. Responsible for functions that include compliance, marketing, operations, policies and procedures as it relates to commercial banking in the region and general office management.

Responsibilities

• Complies with aspects of the Bank Secrecy Act Compliance Program, specifically with the CIP, CDD, and new CDD Rule requirements; is aware of new account and lending related red flags; effectively communicates and collects information related to requests for information on customer’s account activities; and assists with independent, state and federal regulator auditor inquiries.
• Maintains proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act, USA Patriot Act, and OFAC.
• Reports any information or knowledge of any events or transactions that could cause a reasonable person to suspect activities that should be reported to the BSA department for further analysis.
• Responds to inquiries and provides explanations to differentiate suspicious activity from non-suspicious activity.
• Answers telephone, directs, screens calls, takes and relays messages for the Relationship Managers.
• Manages, schedules, and coordinates the calendar of appointments.
• Copies and prepares correspondence, including confidential and/or sensitive information.
• Researches, prioritizes, and follows up on issues and concerns addressed to the Relationship Managers. Determines appropriate course of action, referral, or response.
• Assists customers and staff with routine-related requests such as: inquiries about bank deposit products and service charges, ATM and debit card usage and limits, checking and saving account transactions, fund availability and balances, pay-downs and advances, wires and transfers, stop payments, statements requests, and petty cash orders.
• Provides information to callers, greets customers and visitors. Provides a bridge for effective communication between the Relationship Managers and internal departments.
• Acts as a “barometer” keeping the Relationship Managers updated.
• Follows-up on contacts made by the Relationship Managers and supports the ongoing relationships.
• Completes new account and account maintenance documentation including CIPs, CDDs, and write-ups.
• Maintains and updates customer credit files.
• Consults with customers to assist with operational products and services that will meet the customer/prospect objectives.
• Ensures required forms are completed correctly, timely, and in compliance for account opening, closing, maintenance, and quality control review.
• Keeps informed of new developments affecting corporate banking areas.

Requirements

Essential Duties: Complies with aspects of the Bank Secrecy Act Compliance Program, specifically with the CIP, CDD, and new CDD Rule requirements; is aware of new account and lending related red flags; effectively communicates and collects information related to requests for information on customer’s account activities; and assists with independent, state and federal regulator auditor inquiries.

Qualifications

Maintains proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act, USA Patriot Act, and OFAC.

Skills

Reports any information or knowledge of any events or transactions that could cause a reasonable person to suspect activities that should be reported to the BSA department for further analysis.

Benefits

Not specified

Pay

Hourly Wage: $28.84 - $38.46

Schedule

No hybrid eligibility