Client Services Manager - USA

About IDR

Founded in 2020, IDR is a global expert network delivering fast, reliable, and cost-effective insights through a vetted pool of experts. With 250+ employees across 8 global offices, IDR operates 24/7 and is trusted by leading brands worldwide. As we continue to grow, we're looking for a Client Services Manager to join our U.S. team.

What You'll Do

• Serving as the primary point of contact for assigned client accounts.
• Coinciding multiple client projects from initiation through completion.
• Scheduling and managing consultations between clients and industry experts.
• Pricing with internal Operations teams to ensure seamless project execution.
• Providing proactive project updates and managing client expectations.
• Performing quality reviews before deliverables are shared with clients.
• Supporting account growth through exceptional client service.
• Maintaining accurate project and CRM records.
• Developing knowledge of the industries we support, including healthcare, life sciences, consulting, financial services, and other B2B sectors.
• Adhering to all information security, confidentiality, and expert network compliance standards.

What We Need

• Required:
• Bachelor's degree in Business Administration, Management, Marketing, Healthcare Administration, Project Management, Communications, or a related field.
• 3+ years of professional experience in client services, customer success, account management, project coordination, or another client-facing role.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and multitasking skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• High attention to detail and commitment to handling confidential information.
• Must be legally authorized to work in the United States without current or future employment sponsorship.

Preferred

• Previous B2B client-facing experience.
• Experience in the healthcare, life sciences, pharmaceutical, consulting, financial services, market research, or professional services industries.
• Experience working remotely with cross-functional or global teams.
• Familiarity with CRM or project management platforms.

What We Offer

• Competitive Base Salary
• Bonus
• Healthcare
• 401(k)
• Wellness Stipend
• Professional Development
• Vacation & Sick Pay

Equal Employment Opportunity

IDR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. IDR also provides reasonable accommodations throughout the recruitment and hiring process in accordance with the Americans with Disabilities Act (ADA) and applicable law.