Client Services Manager / Social Worker (LMSW)

Key Responsibilities

• Manage the ElderSAFE shelter admission process, collaborating with admissions, accounting, social work, nursing, and medical teams to evaluate eligibility for temporary shelter placement
• Provide case management services, ensuring coordination of care and strict protection of client confidentiality
• Maintain and review client information in the PointClickCare (PCC) healthcare systems
• Manage the ElderSAFE helpline (Monday–Friday, 9:00 AM–5:00 PM), offering referrals and resources to community members and professionals
• Participate in care plan meetings and coordinate safe and appropriate discharge planning
• Coordinate internal and external services, including medical, legal, and social support appointments
• Arrange healthcare aides and transportation services as needed to support client access to care
• Partner with external vendors to deliver trauma-informed services to shelter clients
• Develop and implement safety plans in collaboration with the ElderSAFE team and CESLC security
• Communicate key updates, including admissions and discharges, to internal stakeholders via campus security alerts
• Provide consultative guidance and training to CESLC associates on issues related to abuse, neglect, and financial exploitation
• Support training initiatives for internal teams and external partners on elder abuse awareness and response
• Represent ElderSAFE in internal meetings, community coalitions, and professional conferences
• Maintain program data and assist in reporting and documentation
• Perform additional duties as needed

Qualifications

• Bachelor’s degree in Social Work (BSW)
• Licensed Clinical Social Worker (LCSW) strongly preferred
• Licensure in the State of Maryland (active or pending preferred)
• Minimum of two (2) years of experience providing direct services and case management to older adults in a healthcare setting, senior living community, or adult day program
• PREFERRED EXPERIENCE: Experience supporting survivors of elder abuse, domestic violence, family violence, or related crisis situations; Background working in shelter, crisis response, or trauma-informed care environments; Strong understanding of confidentiality, safety planning, and interdisciplinary collaboration

Benefits

• Salary: $70-80K
• Health benefits start on the first day following your first month of employment
• Dental and Vision Benefits
• Generous PTO Plan
• 403(b) Plan
• 401(a) Pension Plan with employer match
• Employer paid AD&D Insurance
• Tuition Reimbursement
• FREE PARKING
• Proximity to public transportation
• Employee Assistance Program services provided for to you and your family.