Client Services Manager, Home Health

BAYADA Home Health Care is seeking a Client Services Manager to join our Thomasville, NC Medicare certified Home Health Office. This role offers an exciting career opportunity in a growing industry, where you can apply your energy and skills in a dynamic, entrepreneurial environment. Become an integral part of a caring, professional team dedicated to providing the highest quality care with compassion, excellence, and reliability.

Responsibilities

• Provide superior customer service and quality home care
• Manage coordination of client services and emergent scheduling issues
• Oversee your Client Services Manager caseload
• Build lasting relationships with clients, referral sources, payors, and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Partner with Clinical Managers to provide supervision and support to field employees

Qualifications

• Bachelor’s degree is preferred; Associate’s degree at minimum
• Prior knowledge of/experience with Medicare and OASIS is a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Benefits

• Paid holidays, vacation, and sick leave
• Vision, dental, and medical health plans
• Employer-paid life insurance
• 401k with company match
• Direct deposit and employee assistance program

BAYADA Home Health Care offers a comprehensive benefits plan. Learn more about BAYADA benefits.

Why You'll Love BAYADA

• Stability and structure of a national company with the values and culture of a family-owned business
• Paid weekly
• Monday–Friday work hours
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• AMAZING culture

BAYADA has been recognized as a top workplace by Newsweek and other organizations, including:

• Newsweek’s Best Place to Work for Diversity
• Newsweek’s Best Place to Work for Women
• Newsweek’s Best Place to Work (overall)
• Newsweek’s Best Place to Work for Women and Families
• Glassdoor Best Places to Work
• Forbes Best Places to Work for Women

Explore more about BAYADA’s culture on our blog.