Client Services Manager, Home Care

Client Services Manager – Home Health | Voorhees, NJ Schedule: Full-time, exempt | Monday–Friday | Standard daytime office hours 8:30am- 5:00pm| Benefits: PTO, comprehensive benefits, and 401(k) match Salary: $53,000- $56,000/ year Jefferson Health at Home by BAYADA is seeking a full-time Client Services Manager (CSM) for our Jefferson Health at Home by BAYADA NJ (JNJ) office in Voorhees, NJ. This role supports adult Home Health services throughout Burlington, Camden, and Gloucester counties. At Jefferson Health at Home by BAYADA, our team is committed to helping people have a safe home life with comfort, independence, and dignity. The Client Services Manager is a central resource for clients, families, field employees, referral partners, and office leadership—helping ensure services are coordinated, staffing needs are addressed, and every client receives responsive, compassionate support. If you are an organized, relationship-focused leader who enjoys coordinating people, solving problems, and supporting high-quality home health care, this could be the next step in your career. What You’ll Do Manage an assigned caseload of Home Health clients and serve as a consistent resource for clients and familiesCoordinate client services, staffing, and schedules based on client needs, location, availability, and service requirementsSchedule and support field employees, including registered nurses, LPNs, therapists, and other members of the care team as applicableMonitor staffing coverage, attendance, call-outs, missed visits, schedule changes, and continuity of careRespond to client, family, caregiver, and field employee questions or concerns and coordinate timely resolutionPartner with Clinical Managers and office leadership to address changes in client condition, service needs, and care delivery concernsSupport referrals, admissions, service changes, and other operational processes that help clients begin and maintain careMaintain accurate and timely client, employee, scheduling, and service documentationParticipate in recruiting, interviewing, hiring, orientation, and onboarding of field employeesPartner with recruiting and clinical leadership to anticipate staffing needs and support office growthHelp field employees understand client expectations, schedules, care plans, documentation requirements, and office resourcesBuild positive relationships with clients, families, physicians, referral sources, and community partnersFollow up on complaints, incidents, client concerns, employee issues, and service recovery needsTrack and communicate operational information, staffing trends, client needs, and service outcomesUse BAYADA systems and resources to support reliable service delivery, compliance, client satisfaction, and operational excellenceParticipate in office meetings, quality-improvement activities, and performance initiativesWelcome clients, families, visitors, and field employees while helping create a positive, collaborative office environmentModel The BAYADA Way of compassion, excellence, and reliability Required What you bring Experience in healthcare, home care, staffing, scheduling, client services, or another service-based environmentStrong organization, prioritization, communication, and problem-solving skillsAbility to coordinate multiple priorities while responding to clients, families, and field employees in a timely mannerExperience using computer systems for documentation, communication, scheduling, and record managementClient-focused approach with strong relationship-building and conflict-resolution skillsAbility to work full-time in a collaborative, office-based environment Preferred Prior Client Services Manager, service coordinator, staffing manager, healthcare operations, or similar experienceExperience scheduling nurses or other clinical staff, including RN and LPN coveragePrior supervisory, management, team-lead, recruiting, or onboarding experienceHome Health or other healthcare operations experienceExperience managing a client caseload and coordinating individualized servicesFamiliarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systemsBilingual skills, particularly Spanish Why join BAYADA Support a mission-driven Home Health team serving clients and families throughout Burlington, Camden, and Gloucester countiesJoin a supportive organization connected to both Jefferson Health and BAYADABuild meaningful relationships with clients, families, field employees, physicians, and community partnersMake a direct impact on reliable staffing, responsive service, and client experienceAccess ongoing training, mentorship, and career growth opportunitiesWork alongside experienced clinical and operational leadersEnjoy paid time off and a comprehensive benefits packageGrow your career as a Client Services Manager within a respected home health organizationBring your operational leadership and relationship-building skills to a team that values compassion, accountability, and excellence Benefits Jefferson Health at Home by BAYADA offers a comprehensive benefits plan designed to support employees with health plan options, flexibility, and long-term financial security. Learn more at https://www.bayada.com/benefits. Benefits may include: Medical, dental, and vision coveragePaid holidays, vacation, and sick time401(k) with company matchEmployer-paid life insuranceEmployee Assistance ProgramTuition reimbursement Apply If you are ready to bring your client-service, staffing, scheduling, and relationship-building skills to a role supporting high-quality Home Health care, we’d love to connect with you. Join Jefferson Health at Home by BAYADA as a Client Services Manager and help make a meaningful difference for clients, families, and field employees every day. As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.