Client Services Manager - Employee Health & Benefits

About the role

MMA Midwest is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the Midwest region. Our colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

Responsibilities

• Lead and inspire a service team to deliver exceptional client service.
• Help team members find creative and efficient solutions.
• Coach producers and account executives on developing and maintaining productive working relationships with service team members.
• Drive consistent execution of our client service platform.
• Play a key role in setting team goals, supporting projects to improve operations, and fostering a collaborative and innovative team environment.

Requirements

• 3+ years of experience as an Account Manager or in a similar role within mid-market Employee Benefits at an insurance brokerage.
• Proven experience in people management, with a strong ability to onboard new colleagues, deliver consistent feedback and support professional growth.
• Strong ability to lead and develop a team to deliver outstanding client service.
• Experience working with client service platforms and driving process improvements.
• Excellent communication and coaching skills to build productive relationships internally and externally.

Qualifications

• Life & Health license preferred, or the ability to obtain upon hire.
• Bachelor's degree (BA/BS) in business, management, or related field.
• GBA, CEBS, VBS or other professional insurance designation related to Benefits.

Benefits

• Medical, dental, vision, 401K benefits and more.
• The flexibility to work at home or an office, based on your discretion and schedule.
• 20 days of paid time off.
• Company-organized volunteer events.
• Matching charitable donations up to $1,000 per year.
• Wellness rewards up to $750 per year.
• All the nitro cold brew coffee and sparkling water you can drink.
• A paid day off to volunteer.

Pay

The applicable base salary range for this role is $92,400 to $172,100. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.