Client Service Manager, Employee Health & Benefits

About the role

The Client Service Manager within the Employee Health & Benefits team at Marsh McLennan Agency (MMA) plays a crucial role in delivering purposeful work and meaningful impact. This position involves a mix of internal and client-facing responsibilities, including managing client relationships, collaborating with the sales team, and coordinating wellness initiatives.

Responsibilities

• Maintain and expand client relationships
• Collaborate with the sales team, carriers, and clients to establish and renew benefit plans
• Perform varied service functions such as employee open enrollment meetings, wellness options, and other daily service tasks
• Participate in strategy meetings and make presentations to decision-makers and employees
• Coordinate and actively participate in the advancement of Wellness drivers for assigned clients as well as other clients as requested
• Conduct continuing education to maintain licenses and stay current with regulations and insurance knowledge

Requirements

• Active Life and Health license
• Strong oral and written communication and relationship-building skills
• Strong analytical and problem-solving abilities
• Ability to conduct presentations and speak to diverse groups
• High proficiency with Microsoft Office products, including Word, Excel, and PowerPoint
• Demonstrated ability to manage multiple priorities efficiently

Qualifications

• Bachelor’s Degree in Risk Management, Business Administration, or related field
• Insurance designations (optional but preferred)
• Exceptional time management and organizational skills
• Experience in plan design from various carriers
• Knowledge of federal and state laws and contractual language
• Experience in coordinating and completing the marketing process for new and renewal group business
• Experience in preparing employee communications and conducting enrollment meetings
• Experience in managing re-enrollment forms and reviewing contracts and summary plan descriptions
• Experience in meeting with carriers and clients via conference calls or in person

Benefits

Marsh McLennan Agency offers a comprehensive benefits package that includes generous time off, tuition reimbursement, professional development opportunities, and charitable contribution match programs. Additionally, this role is eligible for performance-based incentives and offers a competitive total rewards package, including health and welfare benefits, 401K savings, and employee assistance programs.