Client Services Manager - CSM

Key Responsibilities

• Build and maintain trusted relationships with key stakeholders across existing TTS partnerships.
• Serve as the main point of contact for client communications, ensuring a seamless and positive experience.
• Led renewal conversations and identify opportunities for revenue growth within existing accounts.
• Highlight programming proactively that we believe to be relevant to clients.
• Ensure that RMs and SMEs are aware of and incorporated into proactive engagement to ensure alignment.
• Collect feedback to further TTS's content development and relevancy.

Program Design & Execution

• Collaborate with internal teams and clients to design tailored training curricula aligned with client goals.
• Ensure smooth execution of both in-person and virtual training programs, managing logistics and delivery.
• Provide ongoing support to clients to ensure program success and satisfaction.

Cross-Functional Collaboration

• Partner with Learning & Development, HR, Recruiting, Finance, and Universities to align on program goals and execution.
• Work closely with instructors, LMS teams, Accounting, and others to ensure seamless delivery and client experience.

Operational & Project Management

• Oversee onboarding and transition of new clients from Business Development to CSM team.
• Support contract and proposal development, ensuring alignment with client expectations and internal capabilities.
• Maintain and optimize internal systems (e.g., Salesforce, SharePoint) to track client engagement and program performance.

Success Metrics

• Client retention and renewal rates
• Revenue growth within existing partnerships
• Client satisfaction and feedback scores
• On-time and profitable program delivery
• Performance to revenue targets

Pay

Salary Target Range: $60,000 - $80,000 per annum