Client Services Manager

Position Summary

The Manager of Client Services leads a portfolio of high-impact field and value-added services that help electrical contractors build smarter and end users operate more efficiently. This role owns the strategy, performance, and P&L for On-Site Construction Services, Prefabrication and Custom Products, Customer Training, End-User Storeroom Management (VMI), and Project Advanced Logistics.

Position Responsibilities

• Lead, coach, and develop managers and supervisors.
• Build a talent pipeline for field services, prefabrication, and project execution roles.
• Reinforce United’s employee-owner culture.
• Build an integrated workflow for project execution that combines prefabricated items, staged/kitted materials, and jobsite deployment via trailers, job boxes, and carts for pipe, wire, and light fixtures.
• Cook up with customer project managers to customize offerings based on the specific logistical needs of the project.
• Coordinate with customer project managers to customize offerings based on the specific logistical needs of the project.
• Participate in key customer meetings and jobsite walk-throughs.
• Oversee the logistics, deployment, replenishment, tracking, and retrieval of onsite assets including trailers, job boxes, and carts for pipe, wire, and lighting fixtures.
• Manage production planning, scheduling, labor allocation, quality assurance, and on-time delivery performance of United’s Custom Products Group.
• Drive continuous improvement (lean principles) and margin performance while maintaining safety and quality.
• Set direction, goals, and performance metrics across all assigned functions (safety, quality, on-time delivery, asset utilization, gross margin, labor productivity, customer satisfaction).
• Lead our Vendor Managed Inventory (VMI) operations for end-user storerooms, ensuring reliable replenishment, accurate inventory, and strong service experience. This will include utilizing technology and the evaluation/development of efficient processes.
• Oversee our Customer Training Services strategy including curriculum development and delivery formats (in-person, virtual, onsite).
• Collaborate with sales and marketing to develop a go-to-market strategy to expand utilization of United’s Client Services.

Qualifications

• 5+ years of progressive leadership experience
• Proven ability to lead, coach, and develop managers and supervisors
• Strong working knowledge of electrical construction workflows
• Experience overseeing multi-function operations
• Demonstrated success designing and implementing scalable processes
• Operational excellence mindset
• Strong commercial and financial acumen
• Experience managing logistics-heavy operations
• Comfort engaging directly with customers
• Technology-enabled operator
• Excellent communication and cross-functional collaboration skills
• Strong commitment to safety, quality, and customer experience