Client Services Manager

Key Responsibilities

• Maintain consistent communication with new clients through caregiver introductions, first-day service calls, and a visit within the first 30 days.
• Conduct bi-monthly client visits to assess care quality and client/family satisfaction.
• Manage hospital, rehab, and facility visits as needed.

Client Management

• Develop and update personalized care plans using LifeProfile (training provided).
• Partner with schedulers to ensure the right caregiver fit.
• Perform site checks to ensure caregivers follow care plans, policies, and Senior Helpers standards.

Business Development

• Handle service inquiries, follow up on leads, and support revenue growth.
• Represent Senior Helpers at networking events and serve as a professional ambassador for the company.
• Seek opportunities to expand client hours, including through special programs and gift certificate offerings.

Team & Operational Support

• Collaborate with internal teams to resolve client concerns.
• Provide leadership in problem-solving, issue resolution, and service improvements.
• Perform additional duties as assigned.

Qualifications

• Industry Experience: Prior home care, healthcare, or senior services experience required.
• Education: Bachelor’s degree and 3+ years of related work experience strongly preferred.
• Client Management: At least 1 year of experience managing clients directly.
• Skills: Strong organizational and time-management skills; excellent verbal communication, relationship-building, and follow-up skills; ability to work independently and collaboratively in a fast-paced environment; creative problem-solving and proactive leadership.
• Technical Proficiency: Skilled in Microsoft Word, Excel, Outlook, and internet use; quick learner of new software.
• Mobility: Ability to travel within the territory for client visits.