CLIENT SERVICES MANAGER

Job Summary

This position serves as the primary client-facing leader, building strong relationships with key stakeholders and overseeing all site services.

Key Responsibilities Overview

- Client Partnership & Strategic Leadership - Operations & Service Delivery Ownership - People Leadership & Team Development - Safety & Risk Management - Culture & Program Integration

Qualifications and Skills

- 3-5+ years of experience in office services, workplace services, hospitality, or facilities operations leadership - Proven ability to lead teams and manage client relationships in a fast-paced environment - Strong operational mindset with experience improving processes and driving efficiencies - Financial acumen, including budgeting, forecasting, and labor management - Excellent communication skills with the ability to engage frontline teams through executive stakeholders - Demonstrated ability to influence, problem solve, and drive results - Must be proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.

What Success Looks Like in This Role

- A fully accountable site leader who owns the operation end-to-end - A high performing, cross-trained team delivering consistent service excellence - Strong, trusted client partnerships and proactive communication - A visible safety culture with reduced incidents and increased reporting - Continuous improvement in service delivery, efficiency, and client satisfaction

Working Conditions

- Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.