Client Services Manager

About the role

You thrive where client relationships meet creator culture, and you love a fast-moving campaign. As Account Manager in our growing US team, you own client partnerships for world-leading brands across FMCG, fashion, automotive, and more, steering influencer and social campaigns that deliver real results. You are the lead your clients trust every day and the person internally who keeps every workstream on track, backed by 100+ Pulse people around the world. The role is remote in the NYC area, with regular in-person client meetings and shoot support.

Responsibilities

• Act as the primary client contact and single point of accountability, running status calls and QBRs and aligning Strategy, Creator, Production, and Paid teams on every delivery.
• Own account health across your portfolio, tracking scope, flagging over- or under-servicing early, and spotting opportunities to grow each relationship.
• Steer influencer campaigns with delivery teams, from brief and creator strategy through negotiation, approvals, and go-live, ensuring every campaign lands on time and on budget.
• Oversee brand social activity for your clients, from content and community management to events and in-person photo and video shoots.
• Translate campaign and paid social results into sharp insights and recommendations, presented in clear, client-ready formats that drive the next decision.

Requirements

• 3–5 years of experience in account management or client services, ideally agency-side in social or media, with client relationships and campaigns you have owned yourself.
• Fluent across all major social platforms, including paid social, and stay close enough to creator culture and trends to advise clients with confidence.
• Negotiate hard, communicate with confidence, and keep senior stakeholder relationships healthy, even in difficult conversations.
• Use AI every day to speed up research, drafting, reporting, and analysis, and are excited to help shape how Pulse uses AI across client services.
• Thrive in a small, agile team, stay calm with ambiguity, and make confident decisions independently.
• Located in New York.

Benefits

• Flexible remote setup
• Work abroad from any of our office locations (Paris, London, Hamburg, Berlin)
• Global team gatherings to collaborate, learn, and celebrate successes

About Pulse Advertising

Co-founded by Lara Daniel and Christoph Kastenholz in 2014, Pulse Advertising was born with a vision to make advertising meaningful. We enable brands to win and retain customers on social media through influencer marketing, paid social advertising, and social media management. Today we have grown to offices across several countries and a team of 100+ people, all pursuing that one vision. We are thought leaders in our space and believe in sharing that journey with other people who are ambitious and think big.