Client Services Manager
About the role
The Client Services Manager (CMS) oversees day-to-day recruiting processes for Talent Solutions RPO clients and directly manages a team of recruiting professionals, either virtual or onsite. The PDM works with a ManpowerGroup Talent Solutions RPO Director and Client to create and implement innovative processes. Typically, the CSM will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. This position is primarily remote but requires you to live in the Greater San Diego area, with occasional on‑site presence at the client location in San Diego, CA. A technical background in an RPO program is ideal.
We’re looking for high potential talent ready to start strong and deliver on the expectations below:
- Create profitable growth by influencing your team's performance targets and putting more people to work
- Build loyalty and deliver top‑notch service leading to strong client and candidate satisfaction ratings
Responsibilities
- Directly oversee a team of ManpowerGroup Talent Solutions RPO Recruiters, which may include coordination teams and any other support roles needed
- Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction
- Allocate workload and resources appropriately
- Conduct regular one‑on‑ones with direct reports to assess progress as well as strategize on client needs
- Conduct quarterly and annual employment reviews based on scorecard performance measurements and ManpowerGroup Talent Solutions RPO value expectations
- Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets
- Identify