Client Services Manager

Overview

Simpson Healthcare, an established scientific agency, has been a dedicated partner to clients in the life sciences industry for over 20 years. We are seeking a Client Services Manager to join our growing team within IQVIA in support of both new & ongoing client relationships.

Essential Duties & Responsibilities

• Adhere to all standard operating procedures and support team as needed with PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs
• Develop and maintain effective working knowledge of disease state and client product
• Support project team by creating materials as requested, tracking items through internal review, making edits as needed
• Ensures overall quality, quantity, accuracy, timeliness and tracking of all project deliverables
• Aid in the development, writing, and communication of project plans
• Deliver project pieces that meet client goals and exceed expectations around quality, visualization, scientific content, and timeliness
• Affirmative action

Required Knowledge, Skills And Abilities

• Bachelor’s degree or equivalent combination of education and professional experience required
• 1+ years of client service experience, preferably within the life sciences or medical communications industry required
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships
• Strong organization, time management, and project management skills
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson
• Efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.)
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences
• Great team player with a strong drive and willingness to take initiative

Qualifications

Please Note: You must reside within the country where this role is posted to be eligible for this remote job opportunity. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $46,600.00 - $116,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).

Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.