Client Services Manager

Responsibilities

• Collaborate with clients to gather information, help influence decision making and manage to customer expectations
• Manage floor plans and write work orders
• Oversee creation, approval and distribution of service kits
• Work with internal departments to ensure work orders are completed
• Supervise setup and teardown of shows
• Generate show management invoices and follow up until collected
• Liaise with show management, exhibitors, facility staff, production personnel, internal clients and ancillary vendors
• Ensure all events are produced within established budget guidelines
• Manage key performance indicators
• Understand and adhere to pricing models/estimation
• Understand and work with GES and onPeak's products and services
• Adhere to Business Standard Operating Procedures
• Perform other duties as assigned

Qualifications

• College degree preferred with 2 years’ experience in tradeshow, convention, hospitality industry or similar experience
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential travel of 25-50%
• Basic general accounting and finance knowledge
• Extremely detail-oriented and capable of multitasking
• Understanding of business standard operating procedures