Client Services Manager

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.

About the role

Supervise, coach, and develop Client Services staff while leading hiring, onboarding, training, performance management, and employee development. Oversee quality assurance, compliance, and adherence to local, state, and federal regulations, agency policies, and funding requirements. Collaborate with leadership to maintain program quality, operational effectiveness, fiscal accountability, and continuous improvement.

Responsibilities

• Resolve escalated client concerns and ensure high levels of customer service, advocacy, and stakeholder satisfaction.
• Coordinate services with community partners and external agencies to support client needs and program outcomes.
• Lead monitoring, audit, and compliance activities, including documentation reviews, corrective action plans, and quality assessments.
• Prepare, analyze, and present operational, compliance, performance, and monitoring reports to leadership and stakeholders.
• Monitor program performance, identify process improvements, and implement best practices to enhance efficiency and service delivery.
• Support child care referral processes and ensure effective service coordination for eligible families.
• Investigate and report suspected fraud, abuse, neglect, or misuse of funds in accordance with agency policies and regulatory requirements.
• Maintain accurate documentation and records while effectively managing multiple priorities in a deadline-driven environment.
• Foster collaborative relationships with staff, clients, community partners, and stakeholders to achieve organizational goals.

Requirements

• Related Bachelor's Degree from an accredited college or university or equivalent experience.
• Experience organizing, planning, and developing program operations at a supervisory level.
• Demonstrated customer service skills.
• Excellent leadership, interpersonal, and human resource management skills.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs, and the chance to make a lasting impact on the lives of others.