Client Services Manager

About the role

The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards.

Responsibilities

• Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts
• Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback.
• Oversee team operations and manage to key performance metrics
• Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
• Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.
• Work selflessly with other departments to provide the best client experiences
• Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.
• Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives.

Requirements

• 6+ years of relevant experience in a customer facing role
• 2+ years of digital agency experience
• 1 - 3 years of leading high performing teams
• Multifamily/Senior Living/Student Housing Experience a strong plus
• Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

Qualifications

• Education: Bachelor's degree preferred
• Experience: 6+ years of relevant experience in a customer facing role
• Leadership: 1 - 3 years of leading high performing teams
• Industry Knowledge: Multifamily/Senior Living/Student Housing Experience a strong plus

Skills

• Data-driven problem-solving
• Strategic planning and execution
• Team leadership and development
• Process improvement and innovation
• Effective communication and relationship building
• Client relationship management

Benefits

• Annual Salary of $95k - $125k
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere)
• 3 weeks of PTO as well as Sick leave, and Bereavement.
• 11 paid holidays
• 401(k) + 5% employer match
• 75% employer paid health benefits, including Medical, Dental, and Vision.
• $75/ month reimbursement for Physical Wellness
• $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Monthly subscription for financial wellness
• Dog-Friendly Office
• Paid Parental Leave
• Company Sponsored Social Events
• Company Provided weekly lunches and snacks for in office employees
• Employee Development Program

Pay, Perks and Such

• Annual Salary of $95k - $125k
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere)
• 3 weeks of PTO as well as Sick leave, and Bereavement.
• 11 paid holidays
• 401(k) + 5% employer match
• 75% employer paid health benefits, including Medical, Dental, and Vision.
• $75/ month reimbursement for Physical Wellness
• $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Monthly subscription for financial wellness
• Dog-Friendly Office
• Paid Parental Leave
• Company Sponsored Social Events
• Company Provided weekly lunches and snacks for in office employees
• Employee Development Program