Client Services Manager

About the role

Continental is hiring a Client Services Manager! You'll take our accounts directly and serve as a liaison between our long‑standing clients and our operations. You will own customer relationships end to end: the quote that goes out, the order that comes in, the shipment that leaves on time, and the answer that reaches the customer. Our customers are diagnostics companies around the world, many of which have purchased biological raw materials from us for decades. You'll send quotes, receive purchase orders, and communicate between our internal operations team and external customers. You will be the main point of contact for customers, answering their requests about shipments, pricing, and feasibility of products and projects. Pricing sits with you, inside limits we set together. Continental has been in business for over 55 years and is a private for‑profit blood banking company. We service pharmaceutical and research companies worldwide, and our product is used for research and diagnostic testing materials. With two centers, one in Fort Lauderdale and one in Miami, we provide our blood donors with quality customer service.

Responsibilities

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