Client Services Manager

About the role

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Harrisburg, PA Senior Living Office. Are you looking for a rewarding career opportunity in a growing healthcare industry? As a Client Services Manager, you'll play a key role in coordinating high-quality home health services while building meaningful relationships with clients, families, referral partners, and your team.

Responsibilities

• Deliver exceptional customer service and coordinate high-quality home health services
• Manage client service coordination and address emergent scheduling and staffing needs
• Oversee and proactively grow an assigned caseload through relationship-building and service excellence
• Build and maintain strong relationships with clients, families, referral sources, payors, and community organizations
• Foster strong, collaborative relationships with office and field staff
• Monitor key operational and financial metrics, including admissions and referral outcomes
• Partner with Clinical Managers to provide support and supervision to field employees
• Contribute to office growth, client satisfaction, and overall operational success

Qualifications

• Bachelor's degree required
• Prior knowledge of or experience with Medicare and OASIS a plus
• Previous medical office, healthcare, or home care experience preferred
• Prior supervisory or leadership experience is a plus
• Demonstrated success in achieving goals and taking on increasing levels of responsibility
• Ambition and desire to grow and advance within the organization
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Competitive salary
• Comprehensive medical, dental, prescription, and vision insurance
• Paid holidays, vacation, and sick time
• Tuition reimbursement opportunities
• 401(k) with company match
• Employer-paid life insurance
• Direct deposit
• Employee Assistance Program (EAP)
• Ongoing professional development and career advancement opportunities

Join BAYADA and become part of a collaborative team dedicated to delivering exceptional care while helping clients live safely and independently in the comfort of their homes. BAYADA is celebrating 50 years of compassion, excellence, and reliability.