Client Services Liaision

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing, and specialty consulting. Our teams around the world share a dedication to expertise, quality, and demonstrating to customers that caring counts®.

About the role

To serve as a communication resource between clients, unions, company offices, and shareholder groups; to identify methods of reducing risk cost for clients through analysis and evaluation of conditions and practices; to measure and evaluate program effectiveness; and to provide coordination between client programs and company program standards.

Responsibilities

• Communicates vital information between clients, company, and shareholder groups.
• Coordinates client programs and services with company programs and standards of service.
• Analyzes loss report information; makes recommendations for improvements.
• Evaluates conditions and practices; makes recommendations for procedural improvement.
• Measures and evaluates effectiveness of programs.
• Identifies trends; recommends methods for reducing risk cost for clients.
• Accompanies client representatives to client sites to direct or train client management staff.
• Identify opportunities to optimize the billing workflow.
• Generate and issue invoices to clients promptly.
• Verify the accuracy of the information on invoices (prices, quantities, verbiage).
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Requirements

• Bachelor's degree from an accredited college or university preferred.
• Four (4) years of related work experience or equivalent combination of education and experience required to include two (2) years of workers' compensation claim experience.
• Risk control experience preferred.

Skills

• Knowledge of claims management processes and procedures.
• Knowledge of risk control in an insurance industry.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Good judgment and discretion skills.
• Ability to manage multiple projects and set priorities.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision, and talking.

When applicable and appropriate, consideration will be given to reasonable accommodations.