Client Services Leader - Industrial/Commercial/Utility

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring smooth onboarding, timely communication, and a consistent, high-quality client experience.
• Develop and execute strategies to strengthen client relationships, increase retention, minimize churn, and identify opportunities for cross-selling and upselling across T&M’s full suite of services.
• Oversee delivery of services to ensure satisfaction, quality, and alignment with client expectations. Collaborate with internal teams to ensure tasks are completed effectively and client commitments are met.
• Act as an advocate for client needs while balancing company objectives. Proactively address and resolve issues, ensuring both client satisfaction and operational efficiency.
• Leverage existing relationships in Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing sectors to drive regional growth.
• Monitor and report on key performance indicators such as client retention rate, booked new business, net revenue growth, cross-selling activity, and direct labor multiplier to ensure alignment with company goals.
• Play a key role in client selection, engagement decisions, and management assignments. Collaborate with leadership to align account strategies with broader business objectives.
• Partner with internal technical, operational, and sales teams to deliver tailored, high-value solutions that meet regulatory standards (RCRA, OSHA, environmental compliance).
• Stay current with industry trends and compliance requirements to provide clients with informed, strategic recommendations.

Skills & Experience

• 15–20 years of private-sector experience in client management, business development, or sales, preferably within industrial, energy, environmental or engineering industries.
• Proven success in maintaining and expanding long-term client relationships.
• Strong negotiation, communication, and diplomacy skills to balance client advocacy with organizational goals.
• Demonstrated ability to monitor and achieve key performance metrics.
• Existing, verifiable relationships within industrial markets highly preferred.
• Proficient in CRM tools, pipeline management, and performance reporting.
• Willingness to travel regionally (including overnight) to meet with clients and attend industry events.

Pay

T&M Associates estimates that the salary range for this position will fall between $145,000 and $170,000. The actual salary offered may vary within this range, depending on a variety of factors including the candidate’s experience, educational qualifications, specific skills and knowledge, as well as internal pay equity and geographic location.

Benefits

T&M Associates offers a competitive and comprehensive benefits package designed to support the health, well-being, and professional growth of our employees. Benefits include comprehensive insurance (medical, dental and vision), a 401(k) with company match, paid time off, flexible work schedules, wellness programs, and professional development opportunities — all within a people-first, award-winning hybrid work environment.