Client Service Leader, Industrial

Responsibilities

• Develop and execute business development and market growth strategies for the Industrial market within assigned regions.
• Build, maintain, and expand relationships with key industrial clients, prospects, industry organizations, and strategic partners.
• Identify, qualify, and pursue opportunities aligned with Barge's strategic growth objectives and industrial market focus.
• Collaborate with business unit leaders, project managers, and technical professionals to develop client engagement strategies and capture plans.
• Lead client reconnaissance, account planning, pursuit strategy development, and opportunity pipeline management.
• Support workforce planning initiatives by identifying emerging market trends, client needs, and future growth opportunities.
• Develop and execute plans to achieve revenue growth, backlog targets, and profitability goals through successful project pursuits and contract awards.
• Collaborate with Marketing and technical teams to conduct go/no-go evaluations, develop win strategies, and strengthen competitive positioning.
• Lead or support proposal development efforts, interviews, and presentations, including scope, schedule, and fee strategy discussions.
• Represent Barge at industry conferences, trade associations, client events, and community organizations to strengthen brand awareness and market presence.
• Maintain regular communication with project teams and clients to ensure project performance aligns with client expectations and quality standards.
• Facilitate issue resolution and support client satisfaction efforts throughout project delivery.
• Maintain accurate client, opportunity, and relationship information within Barge's CRM system.
• Actively manage business development expenditures and maximize return on investment for client development activities.
• May provide office leadership support and assist with local business operations and employee engagement initiatives.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of 10 years of experience within the Architecture, Engineering, and Construction (AEC) industry, industrial manufacturing sector, or related technical consulting environment.
• Demonstrated success in business development, client relationship management, account growth, and project delivery.
• Experience working with industrial clients in sectors such as manufacturing, food and beverage, consumer products, aerospace, defense, logistics, distribution, advanced manufacturing, or industrial processing.
• Established professional network within Middle Tennessee and surrounding industrial markets.
• Strong communication, relationship-building, presentation, and negotiation skills.
• Prioritization of collaboration across multidisciplinary teams to secure and deliver complex projects.
• Existing relationships with industrial manufacturers, site selectors, economic development organizations, industry associations, and key decision-makers throughout the region.