Client Services Executive - Strategic Resourcing

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

What will you be doing?

As a Strategic Resourcing Services Executive, you are charged with driving and growing the strategic staffing business within the Southeast region by leading the services sales process for assigned Retail & Hospitality accounts, including development of our strategic resourcing business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our Services Sales Consultants, account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase and throughout the lifecycle of the placed resource.

Responsibilities

• Increase Strategic Resourcing profitability and revenue in assigned Retail & Hospitality accounts.
• Drive business within the region by building relationships and demonstrating the ability to sell strategically to close new business.
• Possess the ability to negotiate and correct behavior that is outside best practices.
• Create cost estimates and pricing for Strategic Resourcing engagements.
• Establish and maintain contact with assigned clients. Develop relationships with key clients specific to Strategic Resourcing Services engagement and within the overall account strategy set by the WWT Services Sales Consultant, Account Manager, and Client Executive.
• Must possess an understanding of clients' internal issues/hurdles and can develop solutions that encompass professional services methodologies and best practices.
• Educate internal account teams and clients on Strategic Resourcing and best practices methodologies and how to implement these in the business.
• Negotiate with all parties on fulfillment options.
• Able to qualify business opportunities internally and externally to determine viability.
• Able to identify and overcome internal and external hurdles in the business that are hindering the sales process and develop creative solutions/roadmaps to overcome obstacles.
• Able to maintain and work through issues, questions and concerns that arise through the course of business.
• Communicate regularly with internal and external teams concerning projects, potential business, new business and status of existing business.

Requirements

• 10+ years of experience in high volume full life-cycle staffing agency recruiting/sales with a proven record of accomplishment selling to Fortune 500 accounts.
• Demonstrated success building and closing sales and ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners and WWT stakeholders.
• Consulting experience leading major change efforts, preferably in the area of strategic staffing/resourcing initiatives.
• Excellent communication and verbal skills with exceptional interpersonal skills.
• Customer service orientation.
• Demonstrated C-Level relationship management a plus.
• Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight.
• Thorough planning and organizing abilities.
• Understanding of Salesforce is a plus.
• Must have ability to exercise good judgment with demonstrated problem solving and negotiation skills.