Client Services Coordinator-Verification Services (10AM-7PM EST)

About the Role

Client Services Coordinator I is responsible for assisting audit participants with the verification process. This includes answering calls and reviewing document submissions. This position works closely with other coordinators and management to meet and exceed customer expectations.

Responsibilities

• Receive inbound calls and portal inquiries from audit participants.
• Monitor and track calls by maintaining accurate notes within our platform.
• Review documentation and establish eligibility according to client eligibility rules and documentation requirements.
• Complete key deadlines and deliverables according to project plan.
• Other duties as assigned.

Qualifications

• 1 year of customer service experience (healthcare customer service preferred).
• Prior experience receiving inbound calls or working in a call center.
• Proven excellence in the support and service to complex customers.
• Superior problem-solving ability, preferably within a customer environment.
• Strong analytical and critical thinking ability.
• Strong communication skills.
• Ability to quickly, accurately, and efficiently work with multiple documents in a variety of applications.
• Bilingual (Spanish) preferred but not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.

Schedule

• Expected hours of work: 10AM–7PM EST, Monday through Friday, 40 hours per week, following an agreed-upon schedule.
• Occasional extended hours may be required to support marketing campaigns, website launches, events, webinars, or other business priorities.

Benefits

• Medical, dental, and vision benefits.
• Health savings and flexible spending account options.
• 401(k) with automatic company contribution.
• Employee assistance program.
• Company-paid life and disability insurance.
• Paid time off.

Location Requirements

We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).