Client Services Coordinator (Flexible / Remote)

What this role looks like (baseline)

• Answering incoming calls and responding to leads quickly
• Scheduling estimates and coordinating with field technicians
• Following up with customers and keeping communication tight
• Keeping jobs organized in our system (Housecall Pro)
• Supporting day-to-day operations so nothing falls through the cracks

What this role could become (if it fits you)

• Managing social media or marketing efforts
• Attending local networking events (BNI, Chamber, etc.)
• Helping build partnerships and referral sources
• Taking a more active role in growing the business

How we work

• Remote-first role (home office, coffee shop, etc.)
• Must be based in the greater Lansing area and able to meet occasionally in person
• Flexible schedule — we understand real life (kids, appointments, etc.)

What matters most

• You actually answer the phone and follow up
• You’re organized and don’t let things slip
• You communicate clearly with customers and our team
• You take ownership of your work

Compensation

• Base compensation around $40,000–$45,000/year (or hourly equivalent), depending on experience
• Flexible structure (hourly vs. salary) depending on the candidate
• Additional compensation available for expanded responsibilities (marketing, business development, etc.)