Client Service Coordinator

About the role

A single phone call can change someone's life. When someone contacts Jacqui Ford Law, they're often scared, overwhelmed, and facing one of the hardest days of their life. Before they ever meet an attorney, they meet you. Your compassion. Your confidence. Your ability to listen. You become the first person who helps them believe they're not facing this battle alone.

Responsibilities

• Answer phones and manage incoming calls with empathy and professionalism
• Provide initial guidance and support to clients before meeting with attorneys
• Ensure all calls are handled promptly and efficiently
• Help set a positive tone for the client's experience with the firm

Requirements

• Natural ability to put people at ease
• Strong communication skills
• Ability to handle multiple tasks in a fast-paced environment
• Passion for making a difference in people's lives

Qualifications

• High school diploma or equivalent
• Experience in customer service or administrative support preferred
• Excellent telephone etiquette and interpersonal skills

Skills

• Empathy and emotional intelligence
• Confidence and composure under pressure
• Attention to detail
• Effective time management

Benefits

• Flexible schedule
• Professional development opportunities
• Work alongside an award-winning criminal defense team
• Opportunities for growth within the firm

Pay

$15 - $18 hourly

Schedule

Flexible hours to accommodate the needs of the position and the firm