Client Services Coordinator 1 - Arlington Heights, IL

About the role

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Responsibilities

• Responsible for the scheduling and optimization of service work.
• Ensures all customer commitments are met in regard to service delivery.
• Schedules and dispatches field labor force to meet customer requests and expectations based on urgency, contractual obligations, available resources, and customer needs.
• Handles all emergency dispatching of engineers, modifies current dispatching schedule, and does long-term planning to ensure even distribution of dispatching.
• Communicates and resolves issues with customers and personnel regarding the scheduling of service repair work.
• Alerts leadership of potential problems resulting from customer or field complaints and works to resolve them.
• Makes judgments based on current workloads and priorities to reassign work as needed to manage customer expectations.
• Maintains Technician activity and schedules to ensure customer commitments are met, and communicates status changes back to the customer.
• Measures branch activity and identifies areas requiring improvement, developing and implementing action plans with branch/region management.
• Maintains Technician activity and schedules to ensure customer commitments are met, clearly communicating status changes back to the customer in regard to early or late anticipated arrivals.

Requirements

• 2 years customer service experience.
• Associates or Bachelors degree preferred.
• Prioritize scheduling backorders and track and resolve customer issues.
• Intermediate Excel skills.
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred.
• Experience working in a fast-paced work environment (or prior work in a JCI District Office, preferred).

Qualifications

• High School/GED.

Skills

• Intermediate Excel Skills.
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment, preferred.

Benefits

• Competitive Starting Pay.
• Paid Training.
• Global Advancement Opportunities.
• Company Vehicle (as applicable).
• Referral Bonuses.
• Comprehensive Benefits.
• Medical/Dental/Vision insurance.
• Health Savings Account (HSA).
• Life Insurance.
• 401(k) savings plan with company match.
• Employee Assistance Program.
• Wellness Program.
• And More!

Pay

Hiring hourly range: $18.00-25.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

On-Site at the location detailed in the job post.