Client Services Coordinator 1

About the role

This position is responsible for the scheduling and optimization of service and inspections work. The scheduler ensures all customer commitments are met regarding service and inspections delivery.

Responsibilities

• Utilize the automated scheduler functionality in Oracle (ACE) and assign inspections to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call, and proximity to the customer.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.
• Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.
• Maintain and monitor technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• Resolve billing questions and invoice service work after the repair has been completed.
• Perform all other duties as assigned.

Requirements

• 1-2 years of customer service experience
• Excellent communication skills
• Prominent level of organization
• Strong proficiency with Excel and Microsoft Office
• Comfortable working in a fast-paced environment

Preferred

• Associates or Bachelor’s degree preferred
• Use of ACE/Oracle systems preferred
• Product knowledge of life safety (Suppression, fire & sprinkler) equipment preferred
• Experience with accounts receivable and billing
• Coordinator experience preferred

Benefits

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

Pay

Hiring hourly range: $20-$25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)