Client Services Business Manager

Location: Seattle, Washington, or San Francisco, California. Hybrid schedule: minimum 2 days/week on-site at your local LNW office and up to 3 days/week remote.

About the role

The Client Services Business Manager is the operational hub of the Client Services department, responsible for the systems, processes, communications, coordination, and administrative execution that keep the team running smoothly. This role focuses on internal enablement supporting Client Service leaders and partnering across HR, Technology, Finance, and Operations so advisors and client-facing team members can focus on delivering outstanding service.

LNW’s Client Services team is organized by practice line, and this role reports to and interacts directly with each of the practice line heads.

Responsibilities

• People Development, Hiring & Onboarding
  • Support recruiting and hiring for Client Services roles in partnership with HR and Client Services leadership (coordination, scheduling, candidate communication).
  • Own onboarding readiness for new hires within Client Services (access, tools, introductions, and role enablement in coordination with HR/IT).
  • In partnership with the head of Learning & Development, coordinate ongoing training and professional development initiatives; track completion of required learning and role-specific training.
  • Track professional designation progress (e.g., CFP/CFA or other credentials) and coordinate firm support where applicable.
  • Provide support to Client Service team around the annual performance review cycle: goal setting, feedback, development opportunities, and performance support.
• Team Coordination, Events & Meetings
  • Coordinate internal Client Services meetings and Practice Line team meetings (agenda support, logistics, and action-item follow-up as needed).
  • Plan and support internal team events (e.g., retreats and offsites), including scheduling, logistics, vendor coordination, and on-the-day support.
  • Partner with administrative and technology teams on in-office logistics that impact Client Services (e.g., workspace coordination/desk hoteling guidance).
  • Support Client Service team to meet in-office expectations (track data, help managers with accountability).
  • Serve as a communication bridge—ensuring updates from leadership are shared clearly and feedback from the team is captured and routed appropriately.
• Budget & Resource Coordination
  • Track and reconcile Client Services-related expenses and maintain basic budget documentation in coordination with Finance/Operations.
  • Manage team subscriptions/memberships and coordinate conference registrations and logistics within approved budgets.
  • Coordinate access to learning platforms and other tools needed for team development.
• Operational Excellence
  • Develop and maintain simple, clear process documentation and standards to support consistent execution across teams/offices.
  • Track and help manage team capacity and workload distribution; surface bottlenecks and propose solutions.
  • Support planning logistics for new hires, team departures, and scheduled absences (e.g., sabbaticals, parental leave) in partnership with HR and team leadership.
  • Support change-management efforts by piloting improvements, collecting feedback, and refining processes for adoption.
• Systems & Communications
  • Own and maintain Client Services communication channels (e.g., email distribution lists and Teams channels), including access management and basic usage guidelines.
  • Keep Client Services org information current (team structure updates, internal documentation, and shared resources).
  • Maintain intranet/SharePoint content for Client Services resources and team information to ensure materials are accurate and easy to find.
  • Serve as the point person for day-to-day questions related to internal tools, communication norms, and where-to-find-what within Client Services.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in operations, coordination, administration, or program management; people-management experience preferred.
• Highly organized, detail-oriented, and comfortable managing multiple priorities and stakeholders.
• Strong written and verbal communication skills; able to drive clarity and follow-through across teams.
• Proficiency with Microsoft 365 tools (Outlook, Word, Excel, PowerPoint, Teams) and comfort learning new systems (e.g., SharePoint/intranet tools).
• Financial services/wealth management experience is preferred but not required.
• Ability to live and work in the U.S. (no visa sponsorship for this role).
• Willingness to travel periodically for team events/retreats and inter-office collaboration.

Pay

The full salary range for this position is $140,000 to $175,000, depending on location (Seattle or San Francisco), experience, skill set, education, and other factors. We provide a competitive salary commensurate with your experience and skills and offer a meaningful annual bonus based on company and individual performance.

Benefits

• Medical, dental, and vision coverage.
• Generous time off, including a sabbatical program after 10 years.
• Flexible spending plans for health care, transportation, and dependent care.
• 401(k) plan.
• Educational reimbursements.

About Us

For more than five decades, Laird Norton Wetherby (LNW) has served the interests of exceptional families and individuals. As both an RIA and trust company, LNW offers a full spectrum of specialized wealth and legacy planning, investment management, and trust and estate services that advance the aspirations and long-term multigenerational financial ambitions of its clients. LNW has offices in Seattle, San Francisco, New York, Los Angeles and Philadelphia, as well as an affiliate trust company in South Dakota, empowering clients across the U.S. LNW is majority owned by Laird Norton Company, one of the longest-sustained family enterprises in the United States, as well as by active employees.