Client Services Business Analyst

The Client Services Business Analyst supports AccessGenius, a multiplatform pharmaceutical cost and coverage application, serving as a lead or co-lead analyst on client engagements. The role oversees projects from concept through launch, ensuring solutions meet client needs, quality standards, and regulatory requirements.

About the role

The role includes overseeing and implementing project plans from initial creative design to launch, coordinating with internal departments to develop content for MLR submissions, preparing client presentations, handling client inquiries, and resolving issues.

Responsibilities

• Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements.
• Coordinate with Product Delivery, Application, Delivery Enablement, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality.
• Develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures.
• Prepare client presentations, meeting summaries, and action items, and work closely with clients to handle any modifications to the application's deliverable process.
• Organize meetings with relevant subject matter experts and execute final internal Application Testing prior to client verification.
• Work with the Client Services Manager to understand project identification, initiation, execution, and provide client value, facilitating learning and career growth.
• Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues.
• Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions.

Requirements

• Minimum Required: Bachelor’s degree in Health Care or Business, 2-5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency).
• Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes.
• Working knowledge of pharmaceutical marketplace, brands, and data inputs.
• Working knowledge of Market Access Project Management Software, Figma or other design software.

Qualifications

• Precision is required by law to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs.
• The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
• Reasonable estimate of the current range: $62,500 USD - $75,000 USD.

Benefits

• Discretionary annual bonus.
• Health insurance.
• Retail savings benefits.
• Life insurance and disability benefits.
• Parental leave.
• Paid time off for sick leave and vacation.