Client Services Associate | Vegas A's

About the role

The Client Service Associate plays a crucial role in servicing accounts for premium seating buyers for the new A’s Las Vegas Ballpark. The A’s are set to break ground on their new ballpark in the summer of 2025, which will feature 33,000-person capacity and various seating experiences.

Responsibilities

• Serve as the main point of contact for assigned premium seating accounts, providing exceptional service and building long-term relationships.
• Lead onboarding, communication, and hospitality efforts to ensure a high-quality, year-round premium experience.
• Manage the full lifecycle of premium accounts, including contract preparation and execution, invoicing, and payment collection with a focus on achieving 100% collections annually.
• Track and report on collections efforts.
• Collaborate on creation and delivery of premium communications.
• Aid premium clients with navigating their online accounts for ticket management and making payments.
• Deliver consistent monthly touchpoints in-person or via email, phone, or written communication to enhance engagement and satisfaction.
• Maintain detailed and accurate account information, contracts, and client notes in CRM (i.e. Salesforce).
• Support the premium sales team during the sales process by joining meetings when necessary, processing payments, and creating accounts in ProVenue.
• Respond promptly to service-related inquiries from clients and prospects with professionalism and discretion.
• Contribute to the planning and execution of special events with a focus on existing client satisfaction as well as supporting sales initiatives (i.e. VIP receptions, deposit conversions, gamedays, out-of-market trips).
• Host premium seating clients at all planned events.
• Assist with day-to-day operations of the Experience Center.
• Identify opportunities to enhance the client journey and drive additional revenue.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Candidate should possess strong team-oriented work ethic and a positive, “Service-First” attitude.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively at all levels both internally and externally.
• Candidate should possess excellent time management and organizational skills.
• Candidate should work well within a team environment, aiding and supporting team members.
• Previous working experience with CRM and ticketing systems (i.e. Salesforce, Archtics, ProVenue).
• Ability to work flexible hours (including evenings, weekends, and holidays).

Education and/or Experience

• Bachelor’s degree or equivalent.
• Minimum of 2-3 years of sports, sales, service, or hospitality industry experience.

Compensation

Competitive pay plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

• Location: On Site – A’s Las Vegas Ballpark Experience Center & A’s Las Vegas Ballpark
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.