Client Services Associate
About the role
The Client Services Associate position is open with one of our top client partners. The ideal candidate will be a detail-oriented individual who can handle credentialing, application processing, and customer service responsibilities.
Responsibilities
- Be a role model for the company culture – embracing core values
- Adheres to AMC accreditation policies and procedures
- Attends AH meetings – as directed
- Pursues Professional Development Opportunities – as directed
- Participates in AH Committees/Task Forces when appropriate
- External Ambassador for AH
- Provides world-class customer service including outreach as needed
- Respond promptly to all inquiries received via email, phone, and fax from customers and prospects
- Maintain records of telephonic interactions, orders, and accounts
- Process and review exam and renewal applications, as needed
- Process eligibility files and send scheduling instructions to eligible candidates
- Assist Vice President and Certification Services Manager as a liaison with the Pearson and DRC staff
- Serve as back up for the education team: Continuing Education Approval Program (CEAP) including application review, follow-up, approval or denial of applications, and summary reports at the end of each week
- Serve as customer service back-up as needed
- Represents the client for external exhibits
- Perform other related duties as required
Qualifications
- Bachelor's degree preferred, high school diploma required
- Ability to effectively communicate both orally and in written form with management, internal and external customers
- Demonstrate the ability to anticipate and solve practical problems or resolve issues
- Proficient in using Gmail to manage email communications, organize inboxes, and respond to customer inquiries in a timely manner
- Skilled at multitasking, adapting to changing priorities, and working independently or as part of a team
Benefits
This position offers a variety of benefits including medical, dental, and vision coverage, company-paid basic life insurance, short-term and long-term disability, voluntary life insurance, AFLAC, paid time off (PTO) accrual, and paid holidays. Additionally, there is a 401(k) retirement plan available, training and development opportunities, and a competitive salary.
What We Offer
- Employee Company Benefits
- Hybrid / Flexible work schedules available
- Medical, Dental, and Vision coverage
- Company paid basic life insurance, short-term, and long-term disability
- Voluntary Life Insurance - Employee Paid
- AFLAC available
- Paid Time Off (PTO) accrual and Paid holidays
- 401k retirement plan available
- Training and Development opportunities
Who is AH?
Association Headquarters is a professional services firm specializing in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions: a full-service Association Management Company, a Marketing and Communications Agency, a Meetings & Events Management Team, and a division focusing on custom solutions like strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue. AH is committed to diversity, equity, and inclusion and is proud to be an equal-opportunity employer.