Client Services Associate

About the role

The Client Services Associate position is open with one of our top client partners. The ideal candidate should be detail-oriented and possess strong interpersonal and communication skills.

Responsibilities

• Be a role model for the company culture - embracing core values
• Adheres to AMC accreditation policies and procedures
• Attends AH meetings - as directed
• Pursues Professional Development Opportunities - as directed
• Participates in AH Committees/Task Forces when appropriate
• External Ambassador for AH
• Provides world-class customer service including outreach as needed
• Responds promptly to all inquiries received via email, phone, and fax from customers and prospects
• Maintains records of telephonic interactions, orders, and accounts
• Assists customers with the certification application/renewal process
• Assists customers with purchase and usage of certification products (e.g., practice exam and CKC)
• Processes and reviews exam and renewal applications, as needed
• Maintains records of eligibility files and sends scheduling instructions to eligible candidates
• Serves as a liaison with Pearson and DRC staff
• Prepares and follows up on Board Meetings as needed
• Reviews Continuing Education Approval Program (CEAP) applications, follows up, approves or denies applications, and summarizes reports weekly
• Represents the client for external exhibits
• Performs other related duties as required

Qualifications

• Bachelor's degree preferred, high school diploma required
• Ability to effectively communicate both orally and in writing with management, internal and external customers
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Proficient in using Gmail to manage email communications, organize inboxes, and respond to customer inquiries in a timely manner
• Skilled at multitasking, adapting to changing priorities, and working independently or as part of a team

Benefits

Employee benefits include hybrid/flexible work schedules, medical, dental, and vision coverage, company-paid basic life insurance, short-term and long-term disability, voluntary life insurance, AFLAC, paid time off (PTO), and paid holidays. Additionally, there is a 401(k) retirement plan, training and development opportunities, and a competitive salary range of $23.00 - $25.00 per hour.

What We Offer

• Hybrid / Flexible work schedules available
• Medical, Dental, and Vision coverage
• Company paid basic life insurance, short-term, and long-term disability
• Voluntary Life Insurance - Employee Paid
• AFLAC available
• Paid Time Off (PTO) accrual and Paid holidays
• 401k retirement plan available
• Training and Development opportunities

Who is AH?

AH is a professional services firm specializing in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions: a full-service Association Management Company, a Marketing and Communications Agency (MarCom), a Meetings & Events Management Team, and a division focusing on custom solutions like strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

What Sets Us Apart

AH is named Best Place to Work by Philadelphia Business Journal 9 times based on a survey of our employees. We are also the first AMC to be Customer Service Certified by the Customer Service Institute of America.

Our Diversity, Equity, & Inclusion Statement

AH is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following: race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.