Client Services Associate Project Manager

About the role

Epiq is seeking an Associate Project Manager (APM) to support the delivery of complex client-facing projects within our Class Action and Remediation practice. This role partners closely with Project Managers and cross-functional teams to coordinate project execution, manage client communications, track deliverables, and help ensure successful outcomes across multiple concurrent engagements. The ideal candidate is a strong problem solver who enjoys working through ambiguity, managing complex information, and translating client objectives into actionable solutions. This role is well-suited for someone who thrives in dynamic environments, demonstrates sound judgment, and can confidently navigate both client-facing conversations and complex operational challenges. Internally, the APM will collaborate with project managers, data analysts, software engineers, contact center leaders, claims professionals, disbursement specialists, and other operational teams to ensure projects are delivered accurately, efficiently, and in alignment with client expectations.

Responsibilities

• Provide timely and accurate budget and estimate review and management, monthly revenue forecasting, and invoice review. Ensure projects remain within scope and support client communication as needed.
• Partner with Project Managers to coordinate project deliverables, timelines, stakeholder communication, and operational activities across multiple engagements.
• Build and maintain strong client relationships through proactive communication, responsiveness, and professional issue resolution.
• In consultation with the Project Manager, provide guidance and support to team members to ensure work is completed efficiently, accurately, and on schedule.
• Continually identify opportunities to streamline workflows, improve service delivery, and enhance operational efficiency.
• Support billing, utilization, forecasting, and project profitability goals.
• Partner with internal training teams to support onboarding, documentation, knowledge transfer, and training initiatives as needed.

Qualifications

• Project management, project coordination, client services, operations, or related experience preferred.
• Strong analytical and problem-solving skills with the ability to think critically and work through complex business challenges.
• Demonstrated ability to navigate ambiguity and develop solutions when the path forward is not clearly defined.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Outstanding verbal and written communication skills with experience interacting directly with clients and cross-functional stakeholders.
• Strong interpersonal skills with the confidence and professionalism to communicate effectively with clients, stakeholders, and internal teams.
• Comfortable working with detailed information, large datasets, and projects requiring a high level of accuracy and attention to detail.
• Demonstrated ability to build relationships, influence outcomes, and communicate professionally with internal and external stakeholders.
• Ability to manage sensitive and confidential information with discretion and sound judgment.
• Experience supporting complex client-facing projects within legal services, professional services, claims administration, financial services, remediation programs, or other highly regulated industries is preferred.
• Bachelor's degree or equivalent combination of education and relevant experience preferred.