Client Services Associate Project Manager

Job Description

The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.

Essential Job Responsibilities

• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
• Obtain, examine and prepare client data for IntakeAssist in troubleshooting and resolving any client issues with delivered or hosted data.
• Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporting.
• Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting.
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates.
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience.
• Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Qualifications & Characteristics

• Minimum three-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service provider with an overall experience of four to five years.
• Bachelor's degree or equivalent practical experience.
• Hands-on experience with working on Relativity.
• Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
• Demonstrated success in working on multiple simultaneous projects.
• Oral and written communication skills that demonstrate a "white glove" approach to service.
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends.
• Flexibility to work both night shift timings and occasionally on weekends is required.

Compensation

The Compensation range for this role is $70,000 to $75,000 USD annually and may be eligible for an annual bonus. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must be authorized to work in the United States for any employer.

Your specific salary will be determined based on several factors: Location-based market rate for the role, Your abilities in relation to the job specification, Performance during screening and interview, Pay parity with the wider team in the considered location.

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

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