Client Services Assistant

Professional Responsibilities

• Support the Client Services team by liaising with our client publishers and sales department to ensure that the needs and expectations of our client publishers are met
• Support the Client Services team in all aspects of our client publishers' title data management
• Draft and share seasonal schedules
• Schedule and attend seasonal launches and sales conference presentations
• Oversee seasonal new title setup in our proprietary title data management system and ensure that title data submissions meet our deadlines and requirements
• Manage seasonal Edelweiss catalogs and ensure that the sales and marketing materials are optimized for sell-in
• Collaborate with our metadata team to troubleshoot and resolve metadata issues as they arise
• Compile and share client publisher title data changes internally
• Collaborate with our sales department to share galleys, digital ARCs, and other sales materials on behalf of our client publishers
• Assist with all aspects of new publisher onboarding
• Maintain our office library of book samples

Required Experience

• Experience and Skills:
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Proficiency with Microsoft Excel
  • Aptitude for learning new systems and databases
  • Prior publishing, bookselling, or book industry experience preferred
• Employment eligibility to work with W. W. Norton & Company in the U.S.
• Must be able to work from Norton's New York City headquarters
• This position is eligible for a hybrid work schedule of 3 days in the office and 2 days remote

Currently Available Benefits

• Annual compensation for this position is $48,000
• Generous paid time off, paid holidays, and summer Friday afternoons beginning in July
• Generous health benefits, including PPO, EPO, and High Deductible (with HSA) medical insurance options, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, gym membership reimbursement, and more
• Coverage for spouses, domestic partners, and dependent children is available
• Profit-Sharing and 401(k) benefit plan with discretionary contribution matching by employer
• Disability and life insurances
• FMLA, parental and other leave
• Employee Assistance Program (for mental health, financial planning, and other needs)
• Company-provided laptop
• Employee discounts on Norton books
• Limited matching of employee donations to select non-profit organizations