Client Services Assistant

About the role

The Salvation Army corps located in Columbia, Missouri, is looking for a full-time Client Services Assistant. This position is responsible for the overall coordination and operation of the Columbia Corps’ emergency assistance and holiday services. This involves, but is not limited to, taking applications, assessing cases for eligibility, and providing vouchers or Baby Pantry items. The position will maintain appropriate documentation for services, requests, and all other statistics as assigned. It also provides support in the office by offering assistance to visitors and others who come into the facility, provides clerical support and office duties as assigned, and will organize, train, and manage volunteers for the Columbia Corps.

Responsibilities

• Participate in scheduled staff meetings and team management meetings.
• Maintain effective communication with Corps Officers regarding all aspects of operations.
• Provide emergency services in Columbia to include but not limited to: I.D.’s, Clothing vouchers, and Baby Pantry as funds allow.
• Assist with applications for rental and utility assistance when funds are available.
• Provide on-site, remote, community referrals to clients seeking emergency assistance when Salvation Army funds are not available.
• Conduct community education awareness opportunities focused on homelessness prevention and homeless resources in a cooperative effort with Harbor House staff.
• Maintain client files in both SIMS and HMIS and complete monthly statistical reports.
• Ensure that operations of the Columbia Social Services programs comply with current approved policy and procedure of The Salvation Army, its National Social Services Standards, state and local licensing certification and regulatory authority with the Corps Officers.
• Ensure adherence to The Salvation Army mission in all aspects of our services.
• Provide emergency assistance during disaster situations for extended durations and in extreme conditions.
• Assist with the coordination of the Christmas Angel Tree Program, including applications, distributions of angels, collections of gifts, toy distribution, scheduling clients and volunteers, and clean up.
• Work with the Development Director and Corps Officers on appropriate thank‑you letters to donors.
• Follow the social services policy and procedure manual reflective of all emergency services for Columbia Corps.
• Network within the community to assure clients have access to resources within the community.
• Maintain fiscal integrity and accountability by adhering to fiscal management policies and procedures of The Salvation Army.
• Track and monitor fiscal activities and have all expenditures approved per policy.
• Work with the Corps Officer and Development Director to identify future funding opportunities by identifying and/or writing grant proposals as well as administering grant expenditures, budget and services.
• Provide oversight for grant compliance and reports with the Corps Officer.
• Ensure client files are in compliance with government entities providing funding and The Salvation Army Social Services Standards.
• Maintain and report statistics to the administration office and others as needed or requested.
• Record electronic and written client information in paper and computer records.
• Maintain client confidentiality.
• Maintain confidentiality, proper staff/client boundaries, and comply with Safe From Harm guidelines.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co‑workers, and supervisors (including conflict resolution, courteous treatment, respect for property, and professional communication).
• Answer phone calls and provide information.
• Greet visitors and clients, offering services as appropriate.
• Provide connections to other members in the office to assure people receive the best experience.
• Perform office duties including copying, phone calls, letters, thank‑you notes