Client Services Asset Management Lead
About the role
We are currently seeking a Client Services Asset Management Lead who will provide oversight in areas IT hardware asset management functions, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.
Responsibilities
The successful candidate will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Asset Management Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.
Requirements
- Performing IT hardware asset management functions and responsibilities in a large enterprise
- Strong understanding of IT asset management software, inventory management, and data analysis tools
- Strong organizational and project management skills to handle complex asset lifecycle tasks
- Ability to analyze data to identify trends, optimize spending, and report on asset status
- Excellent communication skills with the ability to present both high level and detailed tactical solutions to customers
- Extremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests
Qualifications
- Minimum of 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise
- Bachelor’s Degree in Information Technology, Business Administration, or a related field
- ITIL v4 foundations certification and ITIL intermediate (Managing Professional, Strategic Leader or Practice Manager) required
Skills
- Data Analysis
- Problem Solving
- Program Management
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Pay
The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Schedule
Scheduled Weekly Hours: 40, Travel Required: Less than 10%, Telecommuting Options: Onsite, Work Location: USA VA Arlington