Client Services Lead

About the role

The Client Services Lead provides exceptional oversight and administration of office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies, insuring copy/print machines are functional and stocked, serving as a backup to the front of office, and providing light maintenance/cleaning.

Responsibilities

• Provides 5-star customer service to all employees
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
• Manages outgoing mail/package transactions
• Performs duties associated with shipping and receiving of materials
• Notifies employees upon receipt of inbound deliveries
• Distributes mail/packages to company personnel
• Acts as point of contact for company personnel on mail/package inquiries
• Performs daily key ops of convenience multi-function devices
• Submits work orders for certain requests
• Services and replenishes the barista, pantry, conference, kitchen, or meeting areas
• Performs meeting room and conference room set ups
• May perform building occupant moves within assigned facilities
• Performs light maintenance and cleaning duties as assigned
• Maintains the Business Service Center area in a neat and orderly fashion
• Monitors level of office supplies on the floor, and replenishing and orders accordingly
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
• Proactively seeks out additional work during downtime
• Builds professional relationships with customers and other teams
• Maintains professionalism and composure when interacting with all employees
• Trains back-up and providing guidance on policies and procedures
• Determines what additional support is needed when handling sensitive inquiries
• Provides exceptional customer service to client
• Provides reception or concierge coverage as needed
• Assigns tasks to team members
• Determines the completion timeline and monitors progress to keep the project on track and on schedule
• Communicates clear instructions to team members
• Creates and distributes reports to update the company on the team’s progress
• Works in conjunction with supervisor to determine day-to-day operational needs at the site

Requirements

• High School Diploma (or equivalent) required
• 2+ years prior work experience preferred
• 1+ year of lead experience preferred, or the equivalent of professional experiences
• Ability to work assigned work hours determined by the manager
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Superb written and verbal communication skills
• Current knowledge or ability to learn computer-based systems required for functions of position
• Required to maintain an overall professional appearance and attitude
• Adhere to all policies and procedures required

Skills

• Strong verbal and written communication skills
• Excellent customer service skills
• PC skills – MS Office Suite experience
• Ability to handle multiple tasks simultaneously
• Good organizational skills
• Working knowledge of MFD equipment
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
• Possesses the ability to work independently and is capable of completing projects
• Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked
• Bonuses: Are available for employee and client referrals for current employees
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts

Pay

The pay range is $24 - $24 USD

Schedule

Approximately 50% of the time this position requires physical demands such as fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity is required for operating office machinery. Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible