Client Services Lead

Monday through Friday: 3:30 pm to Midnight - Night Shift (overtime offered)

About the role

This is a full-time, hands-on position in a document production warehouse environment. You will unpack boxes of files/documents, stage them for on-site or off-site storage, and locate and retrieve documents. The role is ideal for individuals who enjoy straightforward, repetitive tasks and are good at meeting deadlines and production goals. A background in filing, warehouse, or fulfillment work is helpful.

Responsibilities

• Process high volumes of financial documents for storage or retrieval, including unloading banker boxes, prepping for scan, or on-site filing.
• Work independently to meet or exceed daily production expectations.
• Read hand-written file numbers/letters and use problem-solving skills to determine document placement.
• Perform basic computer tasks such as data entry and research as needed.
• Maintain complete confidentiality and adhere to security restrictions set by SPS/Client.
• Comply with SPS/Client device policy, including the prohibition of cell phones, digital cameras, or other imaging devices on the work floor.
• Follow a corporate casual dress code.
• Perform other duties and tasks as assigned.

Requirements

• High School Diploma or equivalent.
• At least 1 year of work experience relevant to a document production warehouse environment (e.g., filing, warehouse, or fulfillment work).
• Basic proficiency in MS Word, MS Excel, and MS Outlook.
• Strong customer service, verbal, and written communication skills.
• Ability to work independently and collaboratively in team situations.
• Organized, detail-oriented, and able to prioritize work to balance multiple projects and deadlines.
• Good problem-solving skills; proactive and efficient in a fast-paced environment.
• Must be able to work well independently in a fast-paced environment and meet production requirements.
• Basic math skills.
• Ability to quickly learn and adapt to client needs.
• Excellent attendance record.

Physical Demands

• Lift, push, or pull boxes of documents weighing up to 50 lbs.
• Climb ladders and work in small spaces occasionally.
• Use fine and/or gross motor skills, including the ability to grasp, lift, and/or carry packages on a standard wheeled cart with a load capacity of approximately 50 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.

Pay

Pay Range: $18.15 - $18.15 USD per hour.

Benefits

• Career Growth: Opportunity to learn new skills that may lead to other career opportunities.
• Learning & Development: Promotes a culture of continuous learning.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off (PTO): Full-time employees receive a minimum of 80 hours/calendar year. Part-time/temporary employees receive a minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or assigned account.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • Employee Assistance Program (EAP)
  • Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts