Client Services Advocate

Qualifications

• Must have a minimum of two years of verifiable work experience in the social service field or relevant education in place of experience or a combination of both.
• Must have a high school diploma or GED.
• The ability to creatively problem solve in collaboration with the position requires attention to detail and the ability to work with clients. Must be able to perform a needs-based assessment to address mental, social, and physical health programs which may benefit participants.
• Ability to provide access to and match clients with community project partners and state agencies to facilitate awareness of wrap-around services available to the individuals and households served.

Essential Functions

• Provide excellent customer service when interacting with clients and the community partners.
• Assess and gather information pertaining to new and existing clients.
• Planning and goal setting as part of case management activities.
• Complete weekly check-in with each assigned individual on the current caseload.
• Complete documentation and client information data entry appropriately and timely.
• Understanding of and ability to recommend and make available local resources.
• Able to follow directions and multi-task in a fast-moving environment.
• Able to self-start and ask for guidance when needed.
• Desire to help others and the ability to provide case management without bias.
• Responsible for one week in on-call rotation every four weeks to answer crisis line.
• CSAs serve a variety of secondary roles and, with training, may be assigned to one or more programs which include but are not limited to:
• Intake and Outreach Services
• Client Screening
• Data Research
• Case Management
• Event Support
• Invent Tracking
• On-site Residential Support
• All other duties as assigned

Certificates, Licenses, Registrations, Bonding and/or Testing

• Criminal Justice Fingerprint Clearance
• Valid First Aid card may be required

Pay

$17.00 to $20.00 per hour depending on experience