Client Services Representative

Job Responsibilities

• Greet clients, determine their needs, and complete check-in/check-out processes.
• Model a professional and courteous demeanor with both staff and clients.
• Maintain awareness of client experience and communicate as needed.
• Promote Paw Plans and other clinic initiatives.
• Schedule clients for prompt treatment, vaccinations, and other services as required.
• Avoid errors in client information before they leave.
• Help with client reminders for annual health assessments, parasite checks, and other services.
• Flag clients after the reception check-in process is complete.
• Assist technicians in filling prescriptions and selling merchandise.
• Demonstrate technical knowledge of products and assist clients with their needs, including home delivery options.
• Invoice clients, collect fees, make change, and obtain authorization for credit charges.
• Show basic emergency procedures and provide information on patient transportation.
• Ensure the waiting room, exam rooms, and reception area are maintained and cleaned.
• Prepare and send welcome letters, new client information packets, referral letters, thank you letters, condolences, and long wait notes.
• Operate and demonstrate proficiency in AVImark procedures and applications.
• Check and respond to emails.